Frequently Asked Questions (FAQ)

General Questions

What does BLUEWEST LLC specialize in?
BLUEWEST LLC specializes in high-quality indoor wooden furniture, including seating, tables, storage solutions, beds, and home décor. Our products are handcrafted with a focus on timeless design, durability, and sustainability.

Where is BLUEWEST LLC located?
Our headquarters is located at 30 N Gould St Ste N, Sheridan, WY 82801. We operate globally through our website, bluewest.shop.

How can I contact BLUEWEST LLC?
You can reach us via email at kelvin.trungpham@gmail.com or by phone at +84 909 051 359. We’re here to assist with any questions or concerns!

Product Questions

What materials do you use for your furniture?
We use sustainably sourced solid wood, such as oak, walnut, and teak, to craft our furniture. Each piece is finished with eco-friendly oils or stains to enhance durability and highlight the wood’s natural beauty.

Are your products environmentally friendly?
Yes! We are committed to sustainability. Our wood is sourced from responsibly managed forests, and we use environmentally conscious production methods to minimize our ecological footprint.

Can I customize my furniture?
Many of our products can be customized in terms of wood type, finish, or dimensions. Please contact us at kelvin.trungpham@gmail.com to discuss your specific needs.

Ordering and Shipping

How do I place an order?
You can browse and purchase our products directly on our website, bluewest.shop. Simply select your items, add them to your cart, and follow the checkout process.

Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location. Please check our shipping policy on bluewest.shop or contact us for details.

What is your return policy?
We want you to love your BLUEWEST furniture. If you’re not satisfied, you can return eligible items within 30 days of delivery, provided they are in their original condition. Please review our return policy on our website or contact us for assistance.

Product Care and Warranty

How do I care for my wooden furniture?
To maintain the beauty of your furniture, dust regularly with a soft, dry cloth and avoid direct sunlight or extreme humidity. Use coasters or mats to protect surfaces from heat and moisture. Detailed care instructions are provided with each purchase.

Do your products come with a warranty?
Yes, all BLUEWEST LLC furniture comes with a warranty against manufacturing defects. The warranty period varies by product, typically ranging from 5 to 10 years. Please check the product listing or contact us for specific warranty details.

Additional Information

Can I visit your showroom?
Currently, we operate primarily online through bluewest.shop. However, if you’re near Sheridan, WY, contact us to inquire about visiting our headquarters or scheduling a private consultation.

How can I stay updated on new products or promotions?
Subscribe to our newsletter on bluewest.shop or follow us on social media for the latest updates on new collections, exclusive offers, and design inspiration.

Have more questions?
We’re here to help! Reach out to us at kelvin.trungpham@gmail.com or call +84 909 051 359, and our team will be happy to assist you.